This week I would like to point you to an interesting speaker, Clay Shirky, a faculty member from NYU, speaking on IT as a Core Academic Competence. The video recording of his speech is available at the EDUCAUSE site. If you are pressed for time, go directly to minute 20 of the recording to skip the introductions.
Dr. Shirky gave many interesting examples of how the openness supported by the Internet, the web, and clever applications has changed how people learn. Here is a quote from his conclusion:
"The big change that's coming in our community is not higher bandwidth; it's not online courses; it's not massive classes. These are important things. They present hard problems we have to work on. But the big change is openness."I will try to report on some other interesting sessions over the next several weeks in this blog. Stay tuned.
Compliment of the Week
I just wanted to a take a couple minutes to share with you that the service I received from Jacob (from Hub) today was superb. I do not believe I have worked with Jacob before and I was impressed by his customer service skills. I called to ask a question about connecting to the Hub's Samba server because there's a faculty member and a lab full of students who will be saving their projects to the Hub server from a campus PC lab. When I called the Hub, Jacob did not know the answer. He provided background as to why he did not know and also provided follow-up procedures and questions he will be bringing to the Hub team next week. In talking with Jacob we figured out that Adam Moren helped set up the server. I called Adam and he was super helpful by providing the server path and connection process for campus PC labs. I then called Jacob back to fill him in. Jacob was very helpful by testing the process on a machine in the Hub and he was also appreciative and professional throughout the process.
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