Friday, September 21, 2012

Collaboration, Operational Excellence, and Dotted Lines

I spent two and a half days this week on the Twin Cities campus of the University of Minnesota, working with colleagues to implement President Kahler's memo, "Operational Excellence:  Administrative Optimization and Dotted-Line Reporting."  My dotted-line reporting line will be to Vice President and CIO Scott Studham.

For more information about operational excellence and IT, I encourage you to attend:
IT Town Hall Meeting
Tuesday, September 25
10 - 11 a.m.
Coffman Memorial Union’s Great Hall (ground floor)
Online viewing will be available via LiveStream.

During our work this week, I became convinced that this change is real and immediate.  The quickening pace of change requires us to be nimble and responsive.  We need to collaborate to align our services in order to achieve operational excellence.  We need to engage in the process and be a part of this change.  I believe there is room for IT staff at the Duluth campus to make a difference, but it will require that we expand our horizons and work collaboratively across the UM system.

A number of IT staff have already stepped up to this challenge.  Tim Biles is serving his second year on the Computer Management Steering Committee.  Debbie Wing has joined the Enterprise Upgrade Project.  Peter Angelos and Jason Davis join me in serving on the IT Leadership Community of Practice.  Other communities of practice will be forming in the next several months.  Watch for announcements and consider joining if you find one you can be passionate about.

2 comments:

  1. Thank you for the update! I'll be tuning in to the town hall online.

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  2. Thank you for sharing. Operational excellence defines how production and maintenance are performed, drives change and improvement, and directs how goals for processes are set, deployed, and managed day-to-day.

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